Symptom
Import is rejected or not applied
Possible causes
The file may be incompatible, malformed, incomplete or fail current package validation.
Check in this order
- Choose an actual LapMind Session package, not a diagnostics ZIP or renamed file.
- Read the import result after progress ends.
- Check free storage and retain the original file.
Safe corrective action
Retry with an intact supported package. If it repeats, send a text-only error/context report before sharing the private package.
Verify recovery
The import confirmation/result identifies usable records and the intended Session can be opened.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.