Symptom
Session export is unavailable or file not found
Possible causes
Selection/live finalisation or the Android file/share destination may explain the unavailable action.
Check in this order
- Select the intended ended Session.
- Wait for finalisation/import/export activity to complete.
- Check the chosen destination or share application; creating a package is not automatic cloud upload.
Safe corrective action
Use Export this session or the intended selected/Backup all action again after the record is ready.
Verify recovery
A saved file exists in the chosen location; keep it and verify a safe round trip when appropriate.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.