Symptom
Storage is full or the detail budget is reached
Possible causes
The detail budget and phone free space are different constraints; active/protected records can exceed the budget.
Check in this order
- Read Sessions & analysis, Detailed traces and Protected traces separately.
- Export valuable data before removal.
- Review stars and available budgets.
- Read the pre-drive summary-only confirmation if detail cannot safely start.
Safe corrective action
Free space deliberately, change an appropriate budget, or explicitly choose summary-only for that drive. Never assume increasing a preference creates disk capacity.
Verify recovery
The storage state improves and the intended capture mode is explicit.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.