Symptom
A checked callout is inactive or silent
Possible causes
A saved checkbox can be structurally inactive under its current group/detail policy, or an event may not qualify.
Check in this order
- Read the Inactive reason beside the child.
- Essential excludes standalone New Best/position; lap number requires Detailed.
- Check the relevant Safety, Strategy or Performance group.
- Check race facts, pit/finish state and whether the information was still fresh.
Safe corrective action
Change the named gate if you want the event. The saved child preference does not need to be erased/recreated.
Verify recovery
The muted inactive state clears. This establishes eligibility, not guaranteed audio.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.