Symptom
Guest Wi-Fi or client isolation blocks telemetry
Possible causes
Guest/access-point isolation may prevent local devices from communicating even when internet works.
Check in this order
- Check whether either device uses a guest or isolated network.
- Use the router’s documented local-device settings or ask its administrator.
- Do not expose the console or LapMind ports to the public internet as a workaround.
Safe corrective action
Use an approved local network that permits phone-to-console traffic.
Verify recovery
Telemetry becomes active when GT7 produces data.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.