Symptom
An earlier diagnostic capture is unavailable
Possible causes
The local recorder is bounded and does not promise indefinite capture history.
Check in this order
- Check the latest recorder status.
- Check whether another recording was started.
- Look in the destination you previously chose when exporting.
Safe corrective action
Use an exported copy if available. Capture new evidence only through an explicit Start action when safe and appropriate.
Verify recovery
The new/retained capture is usable; never describe a missing earlier capture as recovered without a file.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.