Symptom
Export capture is disabled
Possible causes
Recording/stopping or absence of a usable local capture keeps export unavailable.
Check in this order
- Stop recording and wait for completion.
- Read status and confirm a usable existing capture.
- Export a needed capture before starting another one.
Safe corrective action
Use Export capture only after it becomes enabled, then choose the share/file destination.
Verify recovery
A local file/share action completes explicitly. A disabled export is not proof a hidden upload occurred.
Related manual
When to contact support
If these checks do not explain or resolve the symptom, prepare focused feedback or email support@lap-mind.com. Include version, device, console, approximate time, settings and expected versus observed behaviour. Do not include tokens, real console IPs or private captures in a public report. Agree a private evidence transfer first.